Intuit Intuit HomeIntuit Products
Intuit OFX Connectivity
Welcome Visitor
Home
Highlights
Important Quicken Announcement
Direct Connectivity
Support Hot Topics
Connectivity Methods
Connectivity Comp
How to Get Started
FAQs
QuickLinks
Site Overview
FFIEC Guidance (MFA)
Auto Launch Program
Express Web Connect
Become a FI Partner
OFX providers
OFX Conversion Agreement
401(k) Connectivity
Download
QuickBooks Software
Quicken Software
Tools
Company Information
Support
Contact FI Support
Support Roadmap
Training
Cheat Sheet
Conversion Information
Intuit's Live Phone Escalation - Direct Access rights to Technical Support (DARTS)
Direct Access Rights to Technical Support (DARTS) is a direct phone hotline to our highest tiered support personnel for your most complex Quicken and/or QuickBooks support issues.
Intuit's Live Phone Escalation - Direct Access rights to Technical Support (DARTS)
Features
Escalate to our most knowledgeable product support specialists.
Coverage for currently supported versions.
Typical Monthly Call Allotment for your most important calls:
10 calls per month for Quicken Windows.
10 times per month for QuickBooks Windows.
10 calls per month for QuickBooks Mac.
Your allotment may vary depending upon you agreement with Intuit.
A 10-call package can be purchased if you exceed or determine a need for an increase in monthly allotment.
No additional fee to sign up for this service if you are a Premium Plus tiered financial institution.
[Back to Top]
Usage Rules
Hours of Operation : Mon - Fri : 7:00am - 4:00pm PT
[Back to Top]
Call Transfer Policy
The financial institution representative will stay on the phone during the call.
This provides your representatives the opportunity to increase their knowledge of online banking within Intuit products and services. They will learn how to address this call type and can share their learnings.
[Back to Top]
How to Get Started
You can contact your Account Manager to obtain information on pricing. If you are unsure who your Account Manager is, please Contact an Expert here.
[Back to Top]