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This class will examine online troubleshooting for both Web Connect and Direct Connect in Intuit software. |
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You will come away with the Intuit recommended troubleshooting techniques when the online error information provided in the client is just not enough. |
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The class concludes with a 15 minute Q & A segment. |
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Handouts will be sent to you prior to the class. |
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Review Online Setup/Download |
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Dissect an Online Session |
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Troubleshooting Process Flow |
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Update Patch Release |
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Force Update of Branding |
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Intuit.com Knowledgebase |
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Fi.Intuit.com Resources & Tools
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Cheat Sheet |
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Online KnowledgeSource |
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Multi-version Support Simulator |
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CSRs who are new to supporting and troubleshooting Quicken and QuickBooks online issues. |
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The course is designed for partner financial institutions that offer any of the following online services: bank, credit card and/or bill payment. |
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It is recommended that you take the Basic Navigation and Download course before attending this class! |
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This course is delivered via a Webinar format. |
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This is web-based training facilitated over the Internet. |
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While online you can view your instructor's computer as he/she demonstrates and explains the various aspects of the lesson. |
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Unlike other web based training seminars, these courses are taught by an instructor just like you would have in classroom. |
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This allows participants to ask questions and perform hands-on exercises to increase effectiveness. |
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Since the courses are web based, you save on both time and travel expenses. |
