 |
| Support Options |
Hours (PT) |
Response Time |
Fee |
| Self Service |
|
|
|
|
| Intuit Support |
|
24/7 |
1-2 days |
|
|
|
M-F: 5am - 5pm |
Within 10 minutes |
$24.95
fee may apply |
 |
| Support Options |
Hours (PT) |
Response Time |
Fee |
| Self Service |
|
|
|
|
| Intuit Support |
|
M-F: 6am - 6 pm |
Usually
30 minutes
or less |
Free for most recent version within 30 days of registration |
 |
(888) 320-7276 * |
|
M-F: 6am - 6pm |
Live |
Various |
 |
| Support Options |
Hours (PT) |
Response Time |
Fee |
| Self Service |
|
|
|
|
| Intuit Support |
|
M-F: 6am - 6pm |
Within 30 minutes |
Included as part
of subscription fee |
 |
| Support Options |
Hours (PT) |
Response Time |
Fee |
| Self Service |
|
|
|
|
| Intuit Support |
|
24/7 |
Within
24 hours |
Included as part
of subscription fee |
| New CSR Training |
Ongoing Support Resources |
Quicken |
QuickBooks |
|
|
|
|
|
| Contacting Intuit Financial Institution Group for Support |
|
To get assistance from the FI group, complete the form at http://fi.intuit.com/contactus/. To help expedite your issue, if the issue is online related, please include the customer's log files and screenshots if possible. |
| Fee-Based Live Phone Support |
 |
Direct Access Rights to Technical Support (DARTS) is a direct phone hotline to our specially trained support staff for your most complex Quicken and/or QuickBooks support calls. |
|
 |
Note:
1. Fees may apply based on marketing tier level per agreement.
2. DARTS is not applicable for QBOE. |
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