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Direct Access Rights to Technical Support (DARTS) is a direct phone hotline to our highest tiered support personnel for your most complex Quicken and/or QuickBooks support inquiries. |
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Escalate to our most knowledgeable product support specialists. |
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Coverage for current plus last two versions of Quicken Windows, Quicken Mac, QuickBooks Windows and QuickBooks Mac. |
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Monthly Call Allotment for your most important calls:
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10 calls per month for Quicken. |
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10 time per month for QuickBooks. |
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Your package may vary depending upon you agreement with Intuit. |
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Can purchase a 10-call pack if you exceed or determine a need for an increase in monthly allotment. |
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No additional fee to sign up for this service if you are a Premium Plus tiered financial institution. |
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Mon - Fri |
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7am - 4pm PT |
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Except Thursdays 11:00AM-12:30PM Arizona time for staff training. |
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If DARTS team is unavailable during business hours, leave a message and representative will call back within 24 hours.
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Required information for voicemail:
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Product, Version & Release
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ex: QB Premier Accountant 2006 R5 or Quicken Deluxe 2006 R4 |
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Customer Contact Info
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Full name |
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Phone |
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Email address (if possible) |
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FI Contact Info
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Agent name |
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Email address |
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Phone (if possible) |
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Exact error message or problem
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When does the error occur? |
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What screen is the customer on? |
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What are they clicking? |
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What is the name and type of the account on the Chart Of Accounts in their live data file? |
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Recommended information for voicemail:
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When was the last time this worked successfully? |
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What's changed on the system, in the program, or with the account at the Financial Institution since the last time this worked? |
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What happens in a new TEST data file using the same information as is being used in the live data file? |
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What happens in Safemode with Networking (if this is a suspected firewall issue)? |
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Financial Institution representative will stay on the phone during the call. |
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Using a warm transfer your reps can learn how to address this call type in the future. |
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Contact QuickInfo@Intuit.com for the DARTS phone number or to get pricing information. |
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If our records indicate your financial institution has not signed up for this program yet, we will need the following:
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Contact Name |
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Contact email address |
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Contact phone number |
We will use this information to contact you if DARTS is unavailable on a specific date and time or to escalate an issue to you.
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